Services
Our Services
Customer Support
Logistics
Marketing & Social Media
Finance
Admin (Back-End Support)
Product Development
Customer Support
Email & chat support
Order status tracking & updates
Returns & refund processing
Review management & customer feedback collection
Phone support (inbound/outbound if needed)
Escalation handling & VIP account management
Helpdesk management (Zendesk, Gorgias, Freshdesk)
Customer experience reporting (SLAs, response time, CSAT)
Finance
Bookkeeping & expense tracking
Invoicing & vendor payments
Accounts receivable/payable monitoring
Payroll preparation & support
Reconciling accounts(monthly/quarterly)
Budget tracking & forecasting support
Vendor follow-up for overdue payments
Preparing financial reports (cash flow, P&L, balance sheets)
Logistics
Order processing & fulfillment monitoring
Supplier communication & coordination
Shipment tracking & issue resolution
Returns & exchanges management
Inventory management & stock level alerts
Supply chain support (basic sourcing, tracking delivery KPIs)
eCommerce backend management (Amazon, Shopify, etc.)
Coordination between warehouses and couriers
Admin (Back-End Support)
Calendar & appointment scheduling
Data entry & database management
Document formatting & file organization
Online research & reporting
CRM management (HubSpot, Salesforce, Zoho, etc.)
SOP creation & process documentation
Workflow automation setup (Zapier, Make, etc.)
Shopify/website updates & product uploads
Coordinating product launches with internal teams
Marketing & Social Media
Content calendar management
Community engagement & inbox management
Influencer research & outreach
Writing captions, emails, and light copywriting
Scheduling posts (Buffer, Later, Meta Suite, Hootsuite)
SEO tasks (keyword research, on-page optimization)
Basic graphic design (Canva templates)
Ad campaign support (Facebook, Instagram, Google Ads)
Reporting & analytics (engagement, reach, CTR)
Product Development
Market research & product validation
Supplier sourcing (Alibaba, 1688, Global Sources, etc.)
Supplier communication & sample management
Packaging design coordination
Competitor & price benchmarking
Amazon Seller Central product listing management
Order processing with suppliers/factories
Factory/supplier visit coordination (client-sponsored)
Post-launch optimization (analyzing reviews, improving product quality)
